Reference

Legal Terms That Govern Your Account

We keep our legal framework straightforward so you know exactly where you stand. These terms cover how we handle your data, process payments through DANA, OVO and GoPay, and what rights you hold over your account information — all subject to applicable local law…

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capai138 Legal Terms That Govern Your Account
LEGAL CONTACT PATHS

Reach Us About Legal Matters

If you have questions about any term on this page, or need to submit a formal request regarding your data or account status, these channels are open to you. We respond to legal and policy inquiries with priority routing so nothing sits unanswered.

Live Chat Open a live chat session from any page on our site. Legal questions get flagged to the relevant team directly rather than cycling through general support.
Email Channel Send a detailed request via our support email. This channel works well for formal data access requests, account closure confirmations, or disputes about payment processing on your DANA, OVO or GoPay transactions. Keep your account ID in the subject line.
Account Settings Inside your account dashboard, find the support section where you can submit a structured request. This routes directly to the team handling legal and policy matters, and we log every submission with a reference number you can track.
DATA AND SECURITY

How We Handle Your Information

We take a practical stance on your data — collect only what we need, protect it with encryption, and give you clear paths to access or remove it. Here is how each area of our legal framework protects your account and personal details.

Data Collection Scope

We collect your name, contact details, and payment identifiers when you register. During DANA, OVO or GoPay transactions, we store the minimum required to process and reconcile — transaction reference, amount and timestamp. Nothing beyond operational necessity.

Encryption Standards

All data transmitted between your device and our servers travels through SSL encryption. Whether you log in from a browser in Bekasi or from the mobile site, that connection stays encrypted end to end. Stored data is likewise protected at rest.

Cookie Usage

We use cookies to maintain your session, remember device preferences, and improve how pages load on return visits. No advertising cookies are shared with third parties. You can clear cookies through your browser settings at any time without losing your account.

Account Security

Your account is protected by the credentials you set at registration. We verify identity through the contact method on file before processing withdrawal requests or account-level changes. If you suspect unauthorised access, reach out through live chat immediately.

Data Retention

We retain account data for as long as your account is active, plus a reasonable period after closure for regulatory and audit purposes. Transaction records tied to DANA, OVO or GoPay payments follow the same retention window before secure deletion.

Requesting Changes or Deletion

You can request a copy of your stored data, correction of inaccurate details, or full deletion by contacting support with your account ID. We process these requests within a reasonable timeframe and confirm completion via your registered contact method.

Common Questions About Our Legal Terms

Below are answers to questions we receive about account rights, data handling, eligibility and how our legal terms work in practice. If your question is not here, reach out through the contact paths above.

Eligibility depends on local law in your region. By opening an account, you confirm that accessing this platform is permitted where you are located. We do not verify local regulations on your behalf — that responsibility sits with you as the account holder.

We collect your name, a valid contact method such as email or phone number, and payment identifiers tied to your DANA, OVO or GoPay account. This is the minimum set required to operate your account, process transactions and contact you about account-level matters.

Yes. Contact our support team with your account ID and state that you want a data access request. We compile the relevant records — registration data, transaction history and communication logs — and deliver them to your registered contact method within a reasonable window.

Open a live chat or send an email requesting closure. Once verified through your registered contact method, we close the account and return any remaining balance to your last-used payment method — whether that is DANA, OVO or GoPay — after standard verification steps.

We update terms when regulatory or operational conditions require it. Updated terms are published on this page, and we notify active account holders through their registered contact method. Continued use of the platform after publication constitutes acceptance of the revised terms.

We store the transaction reference, amount and timestamp for each deposit and withdrawal processed through these payment methods. This data is retained for reconciliation and audit purposes and is protected by the same encryption standards that cover all account data.

If any single provision is found unenforceable under local law, that provision is severed and the remaining terms continue to apply in full. This ensures that one jurisdictional conflict does not void the entire agreement governing your account.

Raise a dispute through live chat or email with your account ID and a clear description of the issue. We investigate using transaction logs and communication records, then provide a resolution or explanation within a reasonable timeframe. Unresolved disputes follow the escalation path outlined in our full terms.

We share data only where operationally necessary — for example, payment processors that handle your DANA, OVO or GoPay transactions receive the minimum information needed to complete the transfer. We do not sell data or share it for advertising purposes.

These terms are governed by the laws applicable in the jurisdiction where you access the service. Because availability depends on local law, any conflict is interpreted according to the legal framework relevant to your region of access at the time of the dispute.

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